Searching for customers to resend reviews is very laborious.

Searching customers to resend a survey is a pain. WAY harder than it needs to be.

frequent use in 4 categories of customers, trend tracking by various periods, ability to note follow-up

Would love for the system to be reorganized so that I can search by user and add locations to their profile instead of having to search by each location under each category in order to find users. I end up doing a minimum of 4x the work, which takes more time from other tasks.

I love everything except that I can't get email updates when a customer posts on review platforms like Google and Yelp.

great feedback and actionable info . Pays for itself over and over . Great for our employees to provide guideance

Immediate feedback for unhappy customers, allows for opportunity to reach out quickly

Love Scott, my franchisees love the platform and I get very few complaints :)

It's a simple tool to use for both the member and the organization. We are very pleased with the product and have been since we instituted Listen360 more than a year ago.

I have continued success with each person that i work with on the Listen360 team. Your team members are helpful and quick to address concerns.